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Frequently Asked Questions (F.A.Q.)
 

Answers

  1. What is a "Scratch & Dent Sale Item" ?

    Scratch and Dent items are products that have been previously returned by other customers or items from the factory that may have some minor cosmetic flaws such as a scratch, nick or ding. The item is guaranteed to function perfectly except for the flaw. If you can live with a minor blemish, you'll save some serious money and get the item you wanted!

    Because of the random nature of flaws on specific items we are unable to list the specific information of the flaw with the item.

    Please Note: Due to the various nature of these minor defects, exchanges aren't permitted for the purpose of replacing a Scratch and Dent item with the same item in hope of finding a relatively better one. Assessing the importance of cosmetic defects is subjective, so such exchanges are not offered or possible.

    Some of the reasons that items are sold in the Scratch and Dent sections:

     

    • During shipping, the product was blemished, dented or scratched.
    • In transit the manufacturer's packaging was damaged, but the contents were unharmed.
    • The product was returned without its owner's manual.
    • The product was returned under warranty and then repaired to meet OEM standards.
    • At the manufacturer's warehouse was blemished, dinged, dented or other.


    Scratch and Dent Items are available limited quantities.


  2. Do we offer international shipping ?

    At this time GuitarsPlusMore.com does not ship outside the United States
     

  3. What are the shipping charges for shipping to Alaska or Hawaii ?

    Shipping charges vary bades on the size, weight and location that your purchase will be shipped to. Please email us by clicking here and let us know what you would like to order and what your delivery address is and we will get you a quote on your order prior to you placing it with GuitarsPlusMore.com
     

  4. How do i cancel an order ?

    If you would like to cancel your order please either email us or give us a call at 1-630-479-1575 and simply inform us that you would like to cancel your order. Please be sure to  include your order number, name and shipping address on all emails and/or to have the information available when you contact a representative for GuitarsPlusMore.com
     

  5. Why do some of your products take 14 - 30 days for delivery ?

    In order to provide our customers with such a large variety of products, we can not always stock every item that we sell. Some equipment may be shipped directly from our suppliers to our customer after an order is placed.
     

  6. Do we ship to Canada ?

    At this time GuitarsPlusMore.com does not ship outside the United States
     

  7. Is C.O.D. available ?

    GuitarsPlusMore.com does not accept C.O.D. payments at this time.
     

  8. What forms of payment does GuitarsPlusMore.com accept ?

    We accept VISA, MasterCard, American Express, Discover credit cards & electronic checks via PayPal on all internet orders.

    You may also pay by Western Union Quick Collect, you will need to either call us or email us with your order prior to sending in your Western Union Quick Collect payment.

    We accept Money Orders, Cashier's Checks, and Personal Checks by mail. Additional processing time is required for all mail orders and if paying by personal check we will not ship your order until your check clears.

    Send Payments to:

    U.S. Sales & Marketing
    GuitarsPlusMore.com
    P.O. Box 3362
    Oakbrook, IL 60522-3362


    GuitarsPlusMore.com does not accept C.O.D. payments.
     


  9. Do you ship to APO's and FPO's ?

    Yes, we do ship to APO and FPO addresses. We normally ship these order via the United States Postal Service. USPS package weight limit restrictions may apply and/or additional charges.
     

  10. What are the Non-Returnable items ?
     
    Books*

    CD's & Tapes*

    DVD videos*

    VHS videos*

    Software* Strings / Picks
    Earphones**

    Head Phones**

    Harmonicas**

    Clothing**


    Reason we are unable to accept these as returns are as follows:

    * due to copyright regulations

    ** reasons of safety and hygiene


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Oscar Schmidt Electric Guitars
Oscar Schmidt
Electric Guitars

 

 

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